This page explains how to permanently delete your NeuralOS account and the data associated with it. It works whether or not you still have the app installed.
If you still have NeuralOS installed and can sign in:
This immediately removes your account and starts deletion of your synced data — see "What gets deleted" below.
If you've uninstalled the app, lost access to your account, or would simply rather not sign back in, request deletion by email instead:
Request Account Deletion by Email →That link opens a pre-filled email to [email protected]. Just fill in the account email and send — no account access or password needed. We verify the request matches an existing account and confirm by email once it's done, within 30 days.
| Data | What happens |
|---|---|
| Account (email, sign-in method, profile) | Deleted immediately from active systems |
| Synced focus sessions, brain/streak history, achievements | Deleted immediately from active systems |
| Encrypted backup copies | Age out automatically within 30 days — this is a safety window against accidental/malicious deletion requests, not data we keep on purpose |
| Support emails you've sent us | Kept for our own records unless you separately ask us to delete those too |
| Data that was only ever stored on your own device (offline use) | Not something we hold at all — removed the moment you uninstall the app or clear its data yourself |